FAQ

Orders & Payments

Q: Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible at support@musenia.com. Once the order has been processed or shipped, we may not be able to modify it.

Q: What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment methods available at checkout.

Shipping & Delivery

Q: How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:

USA: 5–12 business days
International: 7–20 business days

Q: Do you offer international shipping?
Yes, we ship worldwide.

Q: How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use it to track your package at any time.

Q: My tracking hasn’t updated — what should I do?
Tracking updates may take 24–48 hours to appear. If there is still no update after a few days, feel free to contact us.

Returns & Refunds

Q: What is your return policy?
We offer a 30-day return window. If you are not satisfied with your purchase, contact us and we will help resolve the issue.

Q: When will I receive my refund?
Refunds are processed within 5–14 business days after approval. Depending on your bank, it may take longer to appear.

Q: Do I need to return the product?
In some cases, yes. Our support team will guide you based on your specific situation.

Products

Q: Are your products safe to use?
Yes, our products are designed for safe and effective use when used as directed.

Q: Will I see results immediately?
Results may vary depending on the product and individual use. Consistent use typically provides the best results.

Other

Q: I entered the wrong shipping address — what should I do?
Contact us immediately. If your order hasn’t shipped yet, we can update the address.

Q: What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos or a video. We will resolve the issue as quickly as possible.